POLICIES

Terms and Conditions

Welcome to Sukh Samridhi Enterprises. By accessing and using our website, you agree to comply with the following terms and conditions:

1. Use of the Website

You may browse and purchase products for personal use only. You must not misuse the website or its content.

2. Product Information

All our items are handmade, which means there may be slight variations in color, texture, or size. We make every effort to display product details accurately.

3. Intellectual Property

All content on this website—including images, designs, and text—is the property of Sukh Samridhi Enterprises and protected by copyright laws.

4. Pricing

Prices are listed in INR and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices without prior notice.

5. Order Confirmation

Orders are confirmed only once payment is received. You will receive an order confirmation email for your records.

6. Limitation of Liability

We are not liable for any indirect or incidental damages arising from your use of the website or products.

7. Governing Law

These terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in [BANGALORE].

Refund and Return Policy

At Sukh Samridhi Enterprises, each product is uniquely handmade with care and precision. Due to the nature of our products, we have the following return and refund policy:

Returns Eligibility:

• Only defective or incorrect items are eligible for return.
• You must notify us within 3 days of receiving the order.
  RETURN REQUEST MUST BE MADE WITHIN 3 DAYS.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.

Non-Returnable Items:

• Custom-made or personalized orders
• Items damaged due to customer mishandling
• Products purchased during clearance sales or promotions

Refund Process:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be credited within 7 business days, and the amount will be credited to your original payment method.

Exchange:

We offer exchanges only for defective or wrongly delivered items, subject to availability.

Exchange delivery will be done within 7 business days.

Shipping Policy

We strive to deliver handcrafted excellence right to your doorstep.

Shipping Details:

• Processing Time: All orders are processed within 2–5 business days.
• Delivery Time: All the orders takes 5–10 business days to delivery depending on your location.
• Shipping Partners: We use trusted logistics providers like Delhivery, India Post, etc.

Shipping Charges:

• Standard shipping charges apply as displayed during checkout.
• Free shipping may be offered during promotional campaigns.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

1. Information Collection

We collect the following personal information when you place an order:

• Name
• Contact number
• Shipping address
• Email address
• Payment details (processed securely via third-party gateways)

2. Use of Information

We use your data to:

• Process and deliver your orders
• Respond to your queries
• Improve our website and offerings
• Send promotional updates (only with your consent)

3. Data Protection

All data is stored securely and is never shared, sold, or rented to third parties except when required to fulfill your order.

4. Third-Party Services

We use secure third-party services for payment and shipping. These services have their own privacy policies which we recommend reviewing.

5. Cookies

Our website may use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings.

6. Contact Us

For any privacy-related concerns, email us at consult.manish272@gmail.com.

Managed by – sumita chakraborti

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